Store Policy

At Cuddly Times, we value your trust and prioritize the security of your personal information. Here’s how we protect your privacy:

• Secure Transactions: All payments and sensitive information are processed through secure and encrypted channels.

• Data Protection: Your personal details, such as name, address, and payment information, are handled with the utmost care and are never shared with third parties without your consent.

• Transparent Use of Data: We use your information only to fulfill orders, enhance your shopping experience, and provide updates on our products or services.

 

By shopping with us, you agree to our Privacy Policy and Terms of Service.

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Privacy Policy

At Cuddly Times, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect the following types of information:

• Personal Details: Name, email address, phone number, and delivery address.

• Order Information: Purchase history, payment details, and preferences.

• Technical Data: IP address, browser type, and website usage through cookies (see our Cookie Policy for details).

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Communicate with you regarding your orders, inquiries, or promotions.

• Improve our products and services based on your feedback.

We will never sell or share your data with third parties without your explicit consent, except as necessary to fulfill your orders (e.g., sharing with delivery services).

3. How We Protect Your Data

We use advanced security measures to safeguard your information:

• All transactions are encrypted using SSL technology.

• Access to personal data is restricted to authorized personnel only.

4. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request corrections or deletions of your data.

• Withdraw consent for marketing communications.

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Terms of Service

Welcome to Cuddly Times! By using our website and purchasing our products, you agree to these Terms of Service. Please read them carefully.

1. Placing Orders

• Orders can be placed via our website or through direct communication (e.g., WhatsApp).

• Prices listed on the website include VAT but exclude delivery fees.

• You will receive confirmation of your order via email or text.

2. Payment

• We accept payments via credit card, Revolut, or cash on delivery.

• Payment must be made in full before the order is dispatched, except for cash-on-delivery orders.

3. Shipping and Delivery

• Delivery fees and timelines will be communicated at checkout.

• We are not responsible for delays caused by third-party couriers or customs.

4. Returns and Refunds

• Returns are accepted within 14 days of receipt for unopened products in original condition.

• Refunds will be processed once the returned item is received and inspected.

• Contact us at [email address] to initiate a return.

5. Changes to Terms

We reserve the right to update or change these terms at any time. The latest version will always be available on our website.